05 November 2024
"Engaged Artcammy as my external vendor to beautify my wedding venue and it turned out to be my biggest regret, especially considering the high cost of the venue and the disappointing outcome and I got to live this regret for the rest of my life.

I would like to share my experience here for anyone who is contemplating to engage. I was extremely disappointed with the lack of communication from this vendor. Apparently, prioritizing business over quality is the new trend in customer service. I found out that they were juggling SEVEN weddings in one day and obviously couldn’t possibly deliver what they promised. This overpacked schedule clearly led to overpromising and a significant drop in customer service which wasn’t even a concern for Camilia.

The lack of accountability and communication was frustrating and it was evident that the person setting up had no understanding of our discussions. There was also no proper handover and what we discussed was simply not delivered, particularly my specific request for four floral hedges in the solemnization area and the placement of where I want the photo wall to be at.

She later claimed that things were beyond her control and blamed my coordinator for the things her staff have done when obviously they did not follow any instructions that were discussed with her nor contact us for any clarification. Instead of a quick call to inform me they had arrived (4pm), no updates was given and I had to scramble and find my own hand bouquet on the floor, assuming it was mine at 430pm. When I feedback this to her, She actually twisted her words saying that she has checked with our coordinators but the truth is nobody received a call from her, and even more unbelievable that she claimed to call my husband when I didn't even give him his number in the first place.

I was also the one who initiated the text to look for her. What they could had very least done was to have the courtesy to inform my coordinators that they have arrived and pass to me my hand bouquet and check with us the placement of the photo walls.

Despite providing contact numbers for direct communication, there was no follow-up at all. My coordinator was at the venue, but they didn’t bother to confirm the placement of the things when they do not know where to put.

Instead, they blamed everything on my coordinator and even pushed the blame to my event space for having an extra table. If you would like to shift the blame to the table set up, then may I also ask, for your company’s protocol if such additional unforeseen were to happen, would you not discuss it with our coordinator first before assuming?

The event setup was underwhelming: The solemnization area was set up without the hedges we agreed on. This makes my venue looking bare. The photo wall was not arranged according to the examples I shared, undermining the overall wedding experience and the purpose of hiring an external vendor.

The photowall was shifted all the way to the tables area when all I wanted was to decorate the forage area at the entrance. Very simple yet couldn't be executed.

To add on, I had to chase multiple times for the updated invoice and inaccuracies of the amount a few times. Lesson learnt : Please make sure all communications are written in the invoice as she keeps trying to charge me for things she has initially waived off.

Sadly, the florals and photo wall were supposed to be the highlights of the wedding, but instead, the space felt even more cramped up and it totally wasted my money ($2.5K) engaging an external vendor." - Review By AL