Eyedentity | Paya Lebar

Address: Eyedentity
10 Paya Lebar Rd, Unit 01-12/13, Singapore 409057
(PLQ Mall)
Phone Number: +65 8186 8417
Website: http://www.eyedentity.sg/
Opening Hours: Monday 10:30AM to 9:30PM
Tuesday 10:30AM to 9:30PM
Wednesday 10:30AM to 9:30PM
Thursday 10:30AM to 9:30PM
Friday 10:30AM to 9:30PM
Saturday 10:30AM to 9:30PM
Sunday 10:30AM to 9:30PM
Rating: A
Based On Ratings By Actual Customers
Reviews - What People Think About This Spectacles Shop: Based on the reviews, the overall experience at this place seems to be a bit mixed. While there are positive reviews highlighting helpful and friendly staff members like Jasmine, Pauline, and another salesperson who provided great service and guidance, there are also some negative reviews pointing out issues with product quality and customer service.

Some customers have faced issues with the quality of the products purchased, such as glasses easily smudging or feeling cheap and low quality. There have also been complaints about the lack of durability of the glasses, with screws popping out and lenses dropping.

In these cases, the customer service response has been varied, with some customers feeling frustrated with the lack of solutions provided initially. However, there have been instances where the customer service was praised, such as the manager managing to secure an exchange for a dissatisfied customer, and positive feedback for staff like Pauline for their professionalism and helpfulness.

Overall, while there are some areas that could be improved, such as product quality and consistency in customer service responses, the positive interactions with staff members like Jasmine and Pauline show that there are dedicated and attentive employees at this place.
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Services: People appreciate the helpful and friendly sales representatives, particularly Jasmine and Pauline, for their knowledge, patience, and professionalism in assisting with the selection and purchase of glasses and contact lenses, despite some issues with product quality and customer service.
Spectacles Shops: Eyedentity is featured in The Best Spectacles Shops In Paya Lebar

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About Our Reviews: The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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