Harvey Norman Suntec City | City Hall
- Address
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Harvey Norman Suntec City
6 Temasek Boulevard, 3 Mall, #01-634/640 East Atrium Tower, Suntec City, Singapore 038983
(Suntec City) - Phone Number
- +65 6332 2312
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- Opening Hours
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Monday 11AM to 9:30PM
Tuesday 11AM to 9:30PM
Wednesday 11AM to 9:30PM
Thursday 11AM to 9:30PM
Friday 11AM to 9:30PM
Saturday 11AM to 9:30PM
Sunday 11AM to 9:30PM
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Rating
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B+
Based On Ratings By Actual Customers
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Reviews - What People Think About This Electronics Store
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Based on the reviews, it seems that the overall experience at this particular outlet of Harvey Norman has been quite mixed. There were multiple complaints about the lack of product knowledge and unprofessional behavior from some staff members.
Customers mentioned encountering unhelpful staff who were more focused on personal tasks such as chatting or paperwork rather than assisting customers. In a few instances, customers were misinformed about product availability which led to frustration.
On the bright side, there were positive reviews regarding the helpfulness and patience of specific staff members, such as Mr Kelvin Ng and Senn Soh, who were knowledgeable and attentive to customer needs. These positive interactions were highlighted as reasons for repeat purchases and recommendations to others.
The delivery service also received criticism for being disorganized and causing inconvenience to customers, with promises made and not followed through on. Overall, it seems that the selection of products at the store is average, but the inconsistent customer service experiences leave something to be desired.
Customers expressed disappointment with the overall service received, with some even stating that they would not return to the store due to negative experiences.- Based On Reviews By Actual Customers -
Services
- Based on the reviews provided, people would be more likely to buy electronic items such as laptops from Harvey Norman, specifically with the help of Mr. Kelvin Ng from the IT department who provided excellent customer service. Customers were happy with the deals they got and the helpfulness of the staff in assisting them with their purchases. On the other hand, customers were dissatisfied with the customer service at other appliance stores, where staff were unhelpful, dismissive, and uninterested in assisting customers. Delivery experiences were also a factor in customers' decisions, as some reported negative experiences with delivery scheduling and communication.
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