Lovisa | Marine Parade

Address: Lovisa
80 Marine Parade Rd, #23A Parkway Parade, Singapore 449269
(Parkway Parade)
Phone Number: +65 6028 0107
Website: https://www.lovisa.com/
Opening Hours: Monday 11AM to 8:30PM
Tuesday 11AM to 8:30PM
Wednesday 11AM to 8:30PM
Thursday 11AM to 8:30PM
Friday 11AM to 8:30PM
Saturday 11AM to 8:30PM
Sunday 11AM to 8:30PM
Rating: B
Based On Ratings By Actual Customers
Reviews - What People Think About This Jewellery Store: Based on the reviews provided, it seems that the overall experience at this place can vary greatly depending on the staff you encounter. Customers have praised some employees for their patience, professionalism, and helpfulness, while others have had negative experiences with certain staff members, particularly the sales manager.

Positive reviews highlight individuals such as Nat and Anusha who were praised for their excellent service and patience, especially in situations involving younger customers getting piercings. Customers appreciated their approachability and knowledge about the products and procedures.

However, there have been complaints about the sales manager being heartless, cold, and unhelpful, particularly in situations where customers needed assistance with exchanges or returns. The negative interactions with the sales manager left some customers feeling shocked and disappointed, leading them to vow never to return to the store.

Additionally, there have been concerns raised about unprofessional behavior among certain sales staff, including shouting, bullying, and poor customer service practices such as failing to provide receipts or properly pack purchased items. Customers have expressed a desire for Lovisa to engage more competent and professional staff members to ensure a positive shopping experience for all customers.

Overall, while the store itself may have a good selection of products and a clean environment, it seems that the quality of the overall experience can be heavily influenced by the interactions with individual staff members. It is recommended for the management to address these concerns and ensure consistent high-quality customer service across all interactions to maintain a positive reputation and loyal customer base.
Services: People like the patient, polite, and helpful staff, such as NAT, Anusha, and Mariane, who provide good service and make the experience enjoyable for customers, despite some negative experiences with the store manager and unprofessional sales staff.
Jewellery Stores: Browse All Jewellery Stores In Singapore
Area: Browse The Best Jewellery Stores In Marine Parade, Singapore
About Our Reviews: The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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