Ocean’s Laundry | Serangoon

Address: Ocean’s Laundry
151 Serangoon North Avenue 1, #01-07, Singapore
Opening Hours: Monday 9AM to 6PM
Tuesday 9AM to 6PM
Wednesday 9AM to 6PM
Thursday 9AM to 6PM
Friday 9AM to 6PM
Saturday 9AM to 5PM
Sunday 9AM to 2PM
Rating: B+
Based On Ratings By Actual Customers
Reviews - What People Think About This Laundromat & Dry Cleaning Service: Based on the customer reviews, the overall experience of Ocean Laundry seems to be a bit mixed. While some customers have had positive experiences with the business, such as having stains removed effectively and receiving clean laundry in a timely manner, others have encountered issues such as lost items, damaged goods, and poor communication.

It appears that the customer service provided by the staff, particularly Alex, has been a point of contention for some customers. Some have mentioned that Alex is easy to communicate with and provides good service, while others have complained about difficulties in communication, misunderstandings, and unhelpful responses to requests.

In conclusion, the business seems to have some room for improvement in terms of customer service and quality control. It is clear that there are satisfied customers who appreciate the services provided by Ocean Laundry, but there are also those who have had negative experiences.

Overall, the business may benefit from addressing these issues to ensure a more consistent and positive experience for all customers.
Recent Reviews: 28 December 2024
"My 1st and last time visiting this laundry shop, it'll be better off heading to DIY laundry stores in the future. Made payment in cash for washes and to be collected next day and received receipt. Went back following day and same lady insisted that I have not made payment and an argument ensued. Passed them my laundry in a recyclable bag prior and told her can place the clean laundry back in. When I went back to collect, they told me that the recyclable bag has been disposed off and used a white plastic bag for my laundry. Isn't it common courtesy to place it back in the bag that customers passed them like how the tailors/seamstresses would do? I'm simply dumbfounded by their rude and nonchalant attitudes. Avoid at all costs." - Review By Hans
Services: Overall, Ocean Laundry provides a reasonable and satisfactory service, with some customers praising their ability to remove stains and deliver clean laundry, while others have experienced issues with communication and damaged items.
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About Our Reviews: The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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