On Top Hair Salon | Hougang

Address
On Top Hair Salon
1187 Upper Serangoon Rd, #01-61 Midtown Residences (The Midtown Residences), Singapore 533971
(The Midtown)
Phone Number
+65 6996 4234
Opening Hours
Monday  10:30AM to 8:30PM
Tuesday  10:30AM to 8:30PM
Wednesday  10:30AM to 8:30PM
Thursday  10:30AM to 8:30PM
Friday  10:30AM to 8:30PM
Saturday  10:30AM to 7:30PM
Sunday  10:30AM to 6:30PM
Rating
A
Based On Ratings By Actual Customers
Reviews - What People Think About This Hair Salon
Based on the customer reviews, this hair salon seems to have a good reputation overall. Customers appreciate the experienced stylists, personalized recommendations, and excellent service provided.

The staff is praised for being warm, friendly, and accommodating, even going the extra mile to provide chargers for customers' phones. The prices are reasonable for the quality of service received, and customers have consistently left satisfied with their haircuts, treatments, and overall experience.

However, there are a few negative reviews that mention practices that are concerning. Customers have reported feeling pressured into additional services, such as hair washing, despite clearly expressing their wishes not to receive them.

This kind of behavior can create a negative impression and lead to a lack of trust between the salon and the customers. Additionally, there are complaints about inconsistent haircut quality, with one customer having to finish their haircut at another salon due to dissatisfaction with the service received.

Overall, while the majority of customers have had positive experiences at this salon and praise the quality of service and friendliness of the staff, there are some areas that need improvement, such as respecting customer preferences and ensuring consistently high-quality haircuts. It is important for the salon to address these issues and maintain a high standard of service to retain customer trust and loyalty.

Services
Customers generally had positive experiences at the salon, praising the stylists for their expertise, friendliness, and good service, but some negative feedback included instances of performing services without customer approval and pushy upselling tactics.
About Our Reviews
The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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