Samsung Service Centre Westgate | Jurong East
- Address
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Samsung Service Centre Westgate
3 Gateway Dr, #02-01 Westgate, Singapore 608532
(Westgate) - Phone Number
- +65 1800 726 7864
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- Opening Hours
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Monday 11AM to 7PM
Tuesday 11AM to 7PM
Wednesday 11AM to 7PM
Thursday 11AM to 7PM
Friday 11AM to 7PM
Saturday 11AM to 7PM
Sunday 11AM to 5PM
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Rating
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A
Based On Ratings By Actual Customers
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Reviews - What People Think About This Phone Repair Shop
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Based on the reviews provided, the overall experience at Westgate Samsung seems to be quite mixed. While some customers have praised the helpful and patient employees at the service center, others have expressed frustration and disappointment with the level of service they received.
There are concerns raised regarding the professionalism and objectivity of the damage assessment process, with customers reporting inconsistencies and lack of clarity during the evaluation of their devices. Issues such as the failure to properly seal the camera area after a repair, delays in resolving issues, and rudeness from staff members have also been highlighted.
In addition, there are complaints about the quality and reliability of Samsung products, with some customers experiencing recurring problems with their devices such as screen issues and battery drain. The handling of customer concerns and the overall service experience at the service center have also been criticized, with customers feeling that their issues were not properly addressed or resolved in a timely manner.
Overall, the reviews suggest that there are areas where improvements can be made in terms of customer service, quality assurance checks, and communication with customers. It is recommended that Samsung address these issues to ensure a more positive and satisfactory experience for all customers in the future.
- Based On Reviews By Actual Customers -
Services
- People generally appreciate the helpful and patient service staff at Samsung service centers, but are dissatisfied with inconsistent damage assessments, lack of quality assurance checks after repairs, and issues with products such as green or pink lines on the screen and rapid battery drain.
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