Swatch ION Orchard | Orchard

Address
Swatch ION Orchard
2 Orchard Turn, #B2-25/26, Singapore 238801
(ION Orchard)
Phone Number
+65 6509 8835
Opening Hours
Monday  10AM to 10PM
Tuesday  10AM to 10PM
Wednesday  10AM to 10PM
Thursday  10AM to 10PM
Friday  10AM to 10PM
Saturday  10AM to 10PM
Sunday  10AM to 10PM
Rating
B+
Based On Ratings By Actual Customers
Reviews - What People Think About This Watch Shop
Based on the reviews, it seems that the customer service at this Swatch store at ION is quite inconsistent. Some customers have experienced rude and unhelpful sales staff, while others have praised the excellent service provided by certain individuals such as Nick and Carmen.

It appears that there may be a lack of training or supervision leading to varying levels of service quality. Issues such as not being able to try on watches, poor service when requesting repairs or purchases, and miscommunication about limited edition purchases have left customers feeling frustrated and disappointed.

However, positive experiences with helpful and attentive staff members show that there is potential for good customer service at this location. Overall, it seems that the store could benefit from addressing issues with rude or unhelpful staff members and ensuring consistency in service quality.

It's important for all customers to feel valued and respected, regardless of who is assisting them. Hopefully, the store management will take steps to improve the overall customer experience for Swatch shoppers at ION.

Services
Customers appreciate the helpful and excellent service provided by certain employees, such as Nick and Carmen, at this Swatch store despite encountering rude and unhelpful sales staff.
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  • About Our Reviews
    The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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