Horizon Lights | Paya Lebar
- Address
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Horizon Lights
Orion @ Paya Lebar, #06-06, 160 Paya Lebar Rd, Singapore 409022
(Orion @ Paya Lebar) - Phone Number
- +65 6338 3767
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- Opening Hours
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Monday 9AM to 6PM
Tuesday 9AM to 6PM
Wednesday 9AM to 6PM
Thursday 9AM to 6PM
Friday 9AM to 6PM
Saturday 11AM to 6PM
Sunday Closed
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Rating
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A+
Based On Ratings By Actual Customers
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Reviews - What People Think About This Lighting Shop
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Based on the reviews, it seems that Horizon Lights has a wide range of high-quality lights with up-to-date designs. Customers have praised the customer service, specifically mentioning Jonathan and Sharonie for their helpfulness and professionalism.
Despite some hiccups with missing parts in orders, the staff at Horizon Lights made sure to rectify the situation promptly. However, there seems to be some inconsistency in the customer service experience, as one reviewer mentioned feeling unwelcome and rudely treated by a staff member named Cedric.
This reviewer highlighted poor communication and customer service skills from this particular staff member, which is concerning. Overall, Horizon Lights appears to offer a good range of products, with the physical store allowing customers to gauge the quality of the items before purchasing.
While there may be longer delivery times due to overseas shipping, customers seem satisfied with the overall experience and the quality of the products received. It is important for the company to address any issues with customer service and ensure a consistent and positive experience for all customers.
The company should also review and possibly revise their refund and cancellation policies to make them clearer and more customer-friendly to avoid any negative experiences.- Based On Reviews By Actual Customers -
Services
- Based on the reviews above, people bought lights from Horizon Lights. Some had positive experiences with the customer service and the quality of the products, while others had negative experiences with the service and policies of the company. Overall, the purchases seemed to be focused on obtaining lights for their homes or renovations. Some customers were pleased with their purchases, while others had issues with missing parts or poor customer service.
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