Otaku House @ Plaza Singapura | Orchard
- Address
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Otaku House @ Plaza Singapura
68 Orchard Rd, #07-13B, Singapore 238839
(Plaza Singapura) - Phone Number
- +65 6884 8414
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- Opening Hours
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Monday 11:30AM to 10PM
Tuesday 11:30AM to 10PM
Wednesday 11:30AM to 10PM
Thursday 11:30AM to 10PM
Friday 11:30AM to 10PM
Saturday 11:30AM to 10PM
Sunday 11:30AM to 10PM
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Rating
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B+
Based On Ratings By Actual Customers
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Reviews - What People Think About This Toys & Hobbies Store
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Based on the reviews, it seems that the customer service at this Otaku House outlet is severely lacking. Multiple customers have experienced rude and unhelpful staff, with some even feeling uncomfortable and unwelcome in the store.
One customer even mentioned that they did not expect this poor level of customer service from Otaku House, especially since they have not encountered such behavior at other outlets. In addition to the poor customer service, there have been complaints about the handling of merchandise.
One customer received a damaged product through in-house delivery and felt that the business owner was not sincere in resolving the issue. Instead of offering a replacement or a satisfactory solution, the customer was only given the option to accept the damaged item or receive a refund at the cost of a single ticket price.
This kind of response can lead to a negative customer experience and can impact the reputation of the store. On a more positive note, some customers have mentioned that the staff was helpful during their visit.
However, there were still complaints about the limited variety of products available at the store. Overall, it seems that the poor customer service experience outweighs any positives of shopping at this Otaku House outlet.
Improvements need to be made in terms of staff training and customer handling in order to provide a better shopping experience for customers.- Based On Reviews By Actual Customers -
Services
- Customers like a wide variety of anime merchandise available at the store, but are disappointed with the poor customer service and attitude of the staff.
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