Samsung Service Centre | Orchard
- Address
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Samsung Service Centre
68 Orchard Rd, B2-23 Plaza, Singapore 238839
(Plaza Singapura) - Phone Number
- +65 1800 425 2997
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- Opening Hours
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Monday 11AM to 7PM
Tuesday 11AM to 7PM
Wednesday 11AM to 7PM
Thursday 11AM to 7PM
Friday 11AM to 7PM
Saturday 11AM to 7PM
Sunday 11AM to 5PM
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Rating
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B+
Based On Ratings By Actual Customers
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Reviews - What People Think About This Phone Repair Shop
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Based on the reviews, it seems that the overall experience at this service centre is a mixed bag. On one hand, the online and SMS queue system is highly praised for its efficiency and time-saving benefits.
Customers appreciate the ease of not having to wait in line for long periods of time. However, there are some negative reviews regarding the technical capabilities of the staff.
Some customers have reported that the staff were unable to diagnose issues correctly or provide appropriate solutions, leading to frustration and lack of trust in the service provided. There are also complaints about the call centre staff lacking knowledge and effective communication skills.
Despite the technical shortcomings, there are positive experiences shared as well. Customers have highlighted the professionalism and efficiency of certain staff members who successfully resolved their issues in a timely manner.
Special mention was made of Agnes M, who went above and beyond to help a customer in need, showcasing excellent customer service skills. Overall, the service centre seems to have room for improvement in terms of technical expertise and customer communication.
However, the efficient queue system and positive experiences with certain staff members indicate that there is potential for a better overall service delivery at this place. -
Recent Reviews
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Services
- Customers appreciate efficient queue management, polite and friendly service staff, quick service, and the presence of compassionate and patient customer service representatives such as Agnes M.
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Phone Repair Shops
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- Samsung Service Centre is featured in The Best Phone Repair Shops In Orchard
- Browse All Phone Repair Shops In Singapore
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About Our Reviews
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The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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Contribute
- Help make the review for this place better & more accurate by sharing your review/feedback.
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Samsung Service Centre
68 Orchard Rd, B2-23 Plaza, Singapore 238839
