ShoesByRequest | Chinatown

Address
ShoesByRequest
41A Neil Rd, Second Floor, Singapore 088824
Opening Hours
Monday  11AM to 3PM
Tuesday  1 to 7PM
Wednesday  11AM to 7PM
Thursday  11AM to 7PM
Friday  11AM to 6PM
Saturday  Closed
Sunday  Closed
Rating
A+
Based On Ratings By Actual Customers
Reviews - What People Think About This Shoe Repair Shop / Cobbler
Based on the reviews provided by customers, this business seems to have a solid reputation for quality workmanship and excellent customer service. Customers have praised Theo for his repair skills, attention to detail, and use of high-quality materials.

Many have mentioned that they were satisfied with the results of their repairs and custom orders. However, there seems to be an issue with communication and timeliness for some customers, as one review mentioned delays in collection and another described frustrating delays and lack of response for a custom order.

This has led to a negative experience for some customers, resulting in complaints being filed with consumer protection agencies. Overall, the business seems to excel in terms of repair quality, customer service, and value for money.

However, there may be room for improvement in terms of communication and timeliness to ensure a more seamless experience for all customers.
Services
Based on the customer reviews, the services offered are:

1) Urgent repair of Timberland boots with high-quality materials and polishing service
2) Shoe repair including stain removal and repainting
3) Vibram sole protector installation for sandals and slides
4) Custom Vibram dupla sole addition to sandals
5) General shoe repair services with good workmanship and value for money
6) Custom shoe orders, although there were delays and communication issues in this specific case
7) Leather repair, maintenance, patina, and customization services with excellent customer service and detailed explanations.
About Our Reviews
The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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