Ultimate Aqua | Ubi
- Address
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Ultimate Aqua
5 Kaki Bukit Rd 2, #01-03, Singapore 417839 - Phone Number
- +65 8828 3695
- Website
- https://ultimateaquasg.com/
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- Opening Hours
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Monday 9AM to 5:30PM
Tuesday 9AM to 5:30PM
Wednesday 9AM to 5:30PM
Thursday 9AM to 5:30PM
Friday 9AM to 5:30PM
Saturday 9AM to 12:30PM
Sunday Closed
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Rating
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B+
Based On Ratings By Actual Customers
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Reviews - What People Think About This Pet Shop
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Based on the customer reviews, the experience at Ultimate Aqua pet store seems to be a mix of positive and negative. Customers who purchased aquarium supplies and accessories had a great experience, with quick advice from knowledgeable staff, fast delivery, and products exceeding expectations.
They felt supported and satisfied with their purchases, even stating that they would be loyal customers. On the other hand, customers who purchased seeds and soils for their fish tanks had a disappointing experience.
The seeds were defective, and despite following the seller's instructions, none of them sprouted. When reaching out to the seller for a replacement, they were unresponsive and unhelpful, leading to frustration and a sense of being ignored after the purchase was made.
Additionally, there was a customer who felt shortchanged by the seller, receiving only 2 out of 3 items purchased and not getting a full refund for the missing item. This experience left the customer feeling upset.
Overall, while Ultimate Aqua seems to provide great service and quality products for aquarium supplies, there are areas where they need improvement, particularly in handling defective products and addressing customer concerns promptly and satisfactorily. It is important for pet stores to ensure customer satisfaction and trust to maintain a positive reputation in the pet community.
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Recent Reviews
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Services
- Based on the customer reviews, this pet shop sells aquarium supplies, accessories, seeds, soils, and other pet-related items. Customers have praised the fast delivery, quality products, and excellent service when purchasing aquarium supplies from Ultimate Aqua. However, there are also negative reviews mentioning defective products, unhelpful after-sales service, and issues with missing items and dishonesty when purchasing other items from the shop.
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Pet Shops
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- Browse All Pet Shops In Singapore
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About Our Reviews
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The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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Contribute
- Help make the review for this place better & more accurate by sharing your review/feedback.
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