XIU House | Hougang
- Address
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XIU House
203 Hougang St 21, #01-69, Singapore 530203 - Phone Number
- +65 6282 1083
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- Opening Hours
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Monday 10:30AM to 8:30PM
Tuesday 10:30AM to 8:30PM
Wednesday 10:30AM to 8:30PM
Thursday 10:30AM to 8:30PM
Friday 10:30AM to 8:30PM
Saturday 10:30AM to 7PM
Sunday 10:30AM to 7PM
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Rating
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B+
Based On Ratings By Actual Customers
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Reviews - What People Think About This Nail Salon & Beauty Salon
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Based on the customer reviews, the overall experience of this business seems to be positive with a few negative experiences. Customers appreciate the friendly and professional service provided by the staff, with specific mentions of skilled technicians such as Sharon, Aileen, Lisa, Lina, and Nico.
The atmosphere of the salon is described as clean, well-lit, and enjoyable with pleasant music playing. Many customers have been loyal to the business for several years, indicating a high level of satisfaction with the services offered.
However, there are also complaints about the salon, particularly regarding hard selling tactics and unprofessional behavior. Some customers have had negative experiences with specific staff members, such as being burnt during a waxing session or encountering a new manager who provided poor customer service.
Additionally, there are complaints about the lack of communication regarding package expiry dates and the pressure to purchase expensive packages. Overall, while the business seems to provide quality services and has loyal customers, the negative reviews suggest that improvements could be made in terms of customer communication, staff training, and sales practices.
It is recommended for potential customers to be cautious and clear about their expectations when visiting this salon.- Based On Reviews By Actual Customers -
Services
- Mixed reviews with some customers praising the cleanliness, service, and professionalism of the staff at Xiuhouse while others warn of aggressive hard selling tactics and unprofessional service, particularly in the case of a painful waxing experience and poor customer service.
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