Capitol Optical (City Square Mall)
- Located At
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City Square Mall
180 Kitchener Road. Singapore 208539 - Unit Number
- #01-13
- Store Address
- 180 Kitchener Rd, #01-13, Singapore 208539
- Phone Number
- 6884 5370
- Website
- http://www.capitol.com.sg/
- Opening Hours
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Monday 11:00 AM – 9:00 PM
Tuesday 11:00 AM – 9:00 PM
Wednesday 11:00 AM – 9:00 PM
Thursday 11:00 AM – 9:00 PM
Friday 11:00 AM – 9:00 PM
Saturday 11:00 AM – 9:00 PM
Sunday 11:00 AM – 9:00 PM
- About This Store
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Capitol Optical aims to offer high-quality eye care, eye wear, and customer service, backed by a knowledgeable optical team and continuous training. They strive to create a pleasant experience for customers, whether it's a routine eye test or helping them find frames that suit their style. With the support of their customers, Capitol Optical hopes to eliminate subpar eye care and eye wear in Singapore and improve the overall quality of these services.
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Rating
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Average
Based On Ratings By Actual Customers
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Reviews - What People Think About This Shop
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Based on the customer reviews, the overall customer experience at Capitol Optical @ City Square Mall is a mixed one. Some customers have had positive experiences, praising the service provided by specific opticians and their attention to detail. They were satisfied with the after-sales service and expressed gratitude.
However, other customers have had negative experiences. One customer was disappointed with the lack of communication and professionalism when the optometrist was not available for a scheduled appointment. They felt that the staff did not understand their needs and treated them like any other walk-in customer.
Another customer had multiple issues with the spectacles they purchased, including scratches and imbalance, leading to eye strain. They were disappointed with the lack of quality and felt that their trust in Capitol Optical was misplaced. Another customer had a negative experience with the assessment of their child's eyesight, feeling that they were being sold expensive corrective lenses unnecessarily.
Overall, the customer reviews indicate a mixed customer experience at Capitol Optical @ City Square Mall, with positive experiences overshadowed by negative experiences.- Based On Reviews By Actual Customers -
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About Our Reviews
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The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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