01 December 2024
"We visited this Levis store on Dec.1,2024 on their Black Friday sale. We had 5 items chosen, and since they had a Buy 3, Free 1 promotion, we were encouraged to add more items. Since we weren’t sure what to get yet, we asked if we can have the 5 items set aside and we’ll go out for awhile to eat (lunch time), the staff agreed and placed our chosen items on the counter.

When we got back, our items that we took time to fit were not there anymore. We noted that it’s another batch of staff, and none of them knew where our items went. One of them helped us look for the sizes, and noted the disappointment in us. She said “It’s not that we’re not trying to help you. Next time just bring it with you. You see the number of people (crowded).”

Well in the first place, if you cannot guarantee that the stuff we asked to set aside in the counter will not be touched, then you can tell the customer in the first place. We took a lot of time fitting those clothes, pants, jacket. We left the store without buying anything as the pants that we put aside (1 size left) cannot be found anymore." - Review By Re***