The Clinic Group (Westgate)
- Located At
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Westgate
3 Gateway Drive. Singapore 608532 - Unit Number
- # 04-25
- Store Address
- 3 Gateway Dr, #04-25 Westgate, Singapore 608532
- Phone Number
- 6250 4012
- Website
- http://www.theclinicgroup.com.sg
- Opening Hours
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Monday 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Tuesday 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Wednesday 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Thursday 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Friday 9:00 AM – 1:00 PM, 2:00 – 5:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed
- About This Store
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The Clinic Group is a network of corporate GP clinics that operates nine clinics across the island. The clinics offer various services including treatment for chronic and acute conditions, annual health screening, vaccinations, and physiotherapy. The Clinic Group also provides advice for individual health concerns.
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Rating
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Below Average
Based On Ratings By Actual Customers
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Reviews - What People Think About This Shop
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Based on the customer reviews, the overall customer experience of the clinic is quite negative. Multiple reviewers mentioned the poor customer service provided by the receptionist and the doctor, describing them as disinterested, unhelpful, distant, and unfriendly. The receptionist's attitude was described as unwelcoming, making patients feel like a bother rather than valued patients seeking medical attention.
The doctor's lack of empathy and disengagement were also mentioned, leaving patients feeling uncomfortable and unheard. Moreover, the clinic's policy of only allowing patients to discuss one health issue per visit was seen as restrictive and counterproductive to providing comprehensive care. However, one reviewer had a positive experience with polite receptionists and an efficient doctor who did not dismiss their concerns.
Another reviewer mentioned that despite a crowded clinic, the waiting time was acceptable due to the quick management by the receptionists. Another reviewer had a positive experience with an attentive doctor who explained the checks and engaged in small talk. Overall, the majority of reviewers expressed disappointment and frustration, concluding that this clinic provided the most disappointing experience they had ever encountered.
- Based On Reviews By Actual Customers -
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About Our Reviews
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The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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