iStudio (Raffles City Shopping Centre)

Located At: Raffles City Shopping Centre
252 North Bridge Road. Singapore 179103
Unit Number: # 03-25
Store Address: 252 North Bridge Road, Raffles City Shopping Centre #03-25, Singapore 179103
Phone Number: +65 6256 6063
Website: https://www.istudiosg.com
Opening Hours: Monday 10:30 AM – 9:30 PM
Tuesday 10:30 AM – 9:30 PM
Wednesday 10:30 AM – 9:30 PM
Thursday 10:30 AM – 9:30 PM
Friday 10:30 AM – 9:30 PM
Saturday 10:30 AM – 9:30 PM
Sunday 10:30 AM – 9:30 PM
About This Store: iStudio is a retailer that sells a comprehensive selection of Apple products, such as the latest MacBook Air, MacBook Pro, iMac Pro, iPad Pro, iPhone, Apple Watch, Apple TV 4K, and AirPods Pro. They also offer a range of Apple and third-party accessories that are designed to enhance your Apple devices. Their diverse accessory collection allows customers to find the perfect matches for their devices.
Rating: Average
Based On Ratings By Actual Customers
Reviews - What People Think About This Shop: Based on the customer reviews, the overall customer experience of the place seems to be mixed. While some customers had positive experiences with friendly and helpful staff, others faced issues with the management and policies of the store. Customers were generally satisfied with the service provided on the day of the product launch, praising the staff for their professionalism and organization.

However, there were complaints about favoritism towards certain customers, particularly those of the same nationality, who were allowed to join the queue ahead of others. Some customers also mentioned that regulations regarding the purchase of only one unit per customer were not enforced, resulting in some customers being able to purchase multiple units. There were also concerns about the lack of communication and assistance through social media and phone channels.

Customers mentioned that it was difficult to extract needed information and that the response from iStudio was lukewarm and unhelpful. This negatively impacted the overall online presence and assistance provided by the store. The reviews also highlight positive experiences with individual staff members who were friendly, attentive, and provided helpful information about products.

However, there were instances where customers felt forced to purchase additional services or products as part of a compulsory "set," which raised questions about the store's policies and whether this was allowed by Apple. Overall, while customers appreciated the service and experience on the day of launch, there were concerns about favoritism, lack of communication, and the enforcement of policies. Improvement in online presence and assistance, as well as clearer policies and fairness in serving customers, were suggested for a better overall customer experience.

- Based On Reviews By Actual Customers
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About Our Reviews: The analysis above is generated based on reviews by actual customers. The views & opinions expressed on this page are those of actual customers and do not reflect the views of WhereCrowded.
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