Reviews - What People Think About This Shop
Based on the customer reviews, the overall customer experience at this LiHo branch seems to vary. The location of the branch is convenient and easy to find, which is a positive aspect. Customers appreciate the availability of alternative milk options, such as oat milk.
The staff at this branch is noted for their reminder about membership points, which is not commonly done at other branches. However, there are some negative experiences mentioned in the reviews. One customer had an issue with the mobile ordering system, where their drink was not marked as completed on the app and they had to inquire about it.
The pricing of oat milk upgrades and restrictions on ordering oat milk for certain drinks are disappointing for some customers. There are also occasional instances where staff refuse to allow customers to use their own cups. Another complaint is that the store does not sell milk tea without pearls and customers are still charged for pearls even if they request no pearls.
There are also negative experiences mentioned, such as encountering a rude and angry staff member, as well as discrepancies between the ordered drink and what was delivered through a delivery service. Overall, the customer reviews suggest that while there are some positive aspects to the LiHo experience, there are also some areas that could be improved in terms of service consistency, pricing, and order accuracy.
- Based On Reviews By Actual Customers
